Frequently Asked Questions

Yes, you can.  We even have a toll-free number for those outside of Anchorage.  

Fax: 907-562-7240

Anchorage: 907-563-4083

Alaska: 888-563-4083

We accept most major credit cards, money orders, cash, PayPal, as well as our financing and lease-to-own options (see below). We do not accept personal checks.

We offer three financing options: a credit card with Synchrony Home, or low credit lease-to-own options with Zo Financial or Progressive Leasing.  With all three options, you can apply online, get an approval decision instantly, and take your furniture home tonight. Please visit our finance page.

We pride ourselves on having the best prices in Alaska.  If you find something we sell at another retailer with a showroom in Alaska, we’ll match the price and give you the difference.

If your item is not in-stock at the time of purchase, an estimated arrival date will be provided to you. In the event of a delay, your salesperson will notify you. If the estimated arrival date has passed, you may also give us a call at 907-646-4922 for an update.

Yes.  We offer several delivery options and most deliveries include assembly of items.  Please give us a call at 888-563-4083 for more information.

Prices vary depending on location and quantity. Within Anchorage, one box can typically be delivered for $100 and the first thirty minutes of assembly are of no charge.

If you are located in the Anchorage or Mat-Su Valley areas, our third party delivery service, Delivery Solutions, LLC., is able to haul away a variety of old furniture pieces. Delivery Solutions offers this service for an additional fee; if you are located in their service area, please contact them directly at 907.688.9713 to discuss possibilities and fees.

Yes.  Over the past 30 years, Bailey’s Furniture has become rural Alaska’s premier source for quality furniture.  We deliver merchandise on a daily basis to freight forwarders throughout the state, priding ourselves on providing quality service and speedy deliveries.

Unfortunately, due to prohibitive shipping costs, we are unable to deliver anything outside of Alaska.

Due to health concerns, we do not offer a “sleep guarantee,” and we do not accept returns or exchanges on mattresses and bedding. 

Cancellations will incur a $20 fee, which will be deducted from the original payment method before a refund is issued.  If a delivery is cancelled within 24 hours prior to your scheduled delivery time, any prepared and assembled items will incur a 25% restocking fee.

Any product not picked up within 30 days from the date of the merchandise being available will accrue storage charges of $25 per piece per month until the order is picked up or cancelled.

There are no returns or exchanges on upholstery, pillows, or mattresses and protectors due to health concerns, nor are there any returns on clearance items.  Items must be in new condition, in original packaging, and inspected by the manager.  In-store credit will be applied to your account for all new purchases; in-store credit is valid for one year from the date of issue, no cash refunds are offered.  Returns/exchanges must be completed within 30 days of purchase.  Art and accessories must be returned within 24 hours.  A 25% restocking fee will be applied to returns and will be deducted from the return credit.

At this time, our repair team is only able to service furniture bought from a Bailey's Furniture location.

You can reach out to our customer service team at 907-646-4921, we’ll be glad to help.

Most warranties cover parts and labor, not transportation.  You must bring the item to our shop for inspection or repair.  If you cannot transport the item yourself, we can pick it up for you and deliver it back to you for $99 round-trip.  We can also come out to your home for a $45 fee for the initial visit, and in some cases we can service your product in your home for $95 per hour.

You can reach us at 888-612-8909 to discuss your claim.